Terms and Conditions of Service

The following terms and conditions ("Terms") constitute a legal agreement between you and the Company, governing your use of our website and our made-to-order product services.

Note: By placing an order or using our services, you acknowledge that you have read, understood, and agreed to the following Terms.

1. Definitions

2. Product Ordering

2.1 Ordering Process

When placing an order with the Company:

2.2 Order Confirmation

Important Notice:

  • Please verify all information before submitting your order.
  • The Company is not responsible for errors resulting from incorrect information provided by the Customer.
  • Any modification to an order after confirmation may incur additional charges.

3. Pricing and Payment

3.1 Product Pricing

3.2 Payment Methods

We accept payments through the following channels:

3.3 Payment Terms

Order Type Payment Terms
General Customers Full payment required before production
Corporate Customers As agreed in the contract

Important Notes:

  • Please make payment within 5 minutes after submitting the order.
  • If payment is not received within the specified period, the order may be cancelled automatically.
  • In case of incorrection of payment proof, we will notify you via email, if the customer did not apply new proof within the specified period in the notification email, your order will be remove.

4. Production and Processing Time

4.1 Production Timeframe

4.2 Order Tracking

The Company will update you on the production progress via email:

Exceptions: The mentioned timeframes are estimates only. The Company is not responsible for delays caused by:

  • Force majeure (natural disasters, COVID-19 disruptions, etc.)
  • Design changes or revisions requested by the customer
  • Delays from partners or suppliers
  • Shortages of materials or equipment

5. Shipping

5.1 Delivery Areas

5.2 Receiving the Product

Upon receiving the package, please follow these steps:

  • Inspect the outer package condition before accepting
  • Take photos or video while unboxing
  • Check the product within 24 hours
  • Report any issues immediately
  • Keep the packaging until you confirm that the product has no issues

Note: If no one is available to receive the package, the courier will attempt contact using the provided phone number. After 2 unsuccessful attempts, the package may be returned, and additional reshipping fees may apply.

6. Intellectual Property Rights

6.1 Customer Design Files

6.2 Customer Responsibilities

The customer must ensure that:

  • The provided design does not infringe copyrights, trademarks, or any intellectual property rights of others.
  • They have the legal right to use any logos, images, text, or design elements included in the submitted files.
  • They bear full legal responsibility for any infringement.
  • They will compensate the Company for any damages resulting from legal claims related to the customer-provided design.

6.3 Prohibited Content

The Company reserves the right to refuse production of any content that is:

7. Order Cancellation and Returns

7.1 Order Cancellation

Timing Conditions
Before production begins Can be cancelled; 100% refund (3% fee deducted)
Production progress 0–50% Can be cancelled; 50% refund
Production progress over 50% Cannot be cancelled
After production is completed and shipped Cannot be cancelled

7.2 Product Returns

The company accepts returns only in the following cases:

7.3 Return Conditions

  • Notify us within 3 days of receiving the product
  • All items must be in original condition and unused
  • Provide an unboxing video clearly showing the issue or defect
  • Return the item with all original packaging

7.4 Cases Not Eligible for Return

The company will not accept returns in the following situations:

  • Customer changes their mind or no longer wants the product after receiving it
  • Product has been used or damaged due to customer handling
  • Product is damaged due to improper storage after delivery
  • Return request submitted after the allowed period

8. Warranty and Liability

8.1 Quality Warranty

8.2 Limitation of Liability

The company is not responsible for the following issues:

8.3 Liability Cap

The company’s maximum liability will not exceed the total value of the order, except in cases of intentional misconduct or gross negligence by the company.

9. Data Privacy

The collection, use, and protection of your personal data are governed by the company’s Privacy Policy.

Customers can read the Privacy Policy to understand how the company manages and protects your information.

Read more: Privacy Policy

10. Force Majeure

The company will not be liable for delays or failure to perform obligations caused by force majeure events, including:

In the event of force majeure, the company will notify customers as soon as possible and will resume normal operations as soon as the situation allows.

11. Dispute Resolution

11.1 Negotiation

In the event of any dispute, the company encourages resolving the matter through peaceful negotiation. Please contact us through the channels provided on our website to find a mutual solution.

11.2 Mediation

If an agreement cannot be reached, the parties may submit the dispute to the Office of the Consumer Protection Board (OCPB) for mediation before pursuing legal action.

11.3 Governing Law

12. Amendments to the Terms

The company reserves the right to amend these terms at any time. Any changes will be communicated to you through:

Continued use of our services after the terms have been updated indicates that you accept the amended terms.

Effective Date: 04 December 2025

Last Updated: 12 January 2025

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